This Privacy Policy is provided to inform you of our policies and procedures regarding the collection, use, protection, and disclosure of Personal Information received, provided and collected from your use of www.philia.com.co , and related websites and social media sites operated by Philia (collectively the “Site”).
Information We May Collect

For the purpose of this Privacy Policy, “personal identifiable information” means any information by which someone can be personally identified. This includes: contact information such as name, email address, mailing address, phone number and other information incidental to providing goods or services (referred to herein as “personal information”). We collect personal identifiable information from you only when you voluntarily provide us with this information, such as when creating an account, placing an order on the Site, contacting us with a question or comment, participating in the “Refer a Friend” program or signing up to receive marketing emails from us.
In addition, as is true of most websites, we may also gather non-personal identifiable information about your computer such as your IP address, browser type, referring/exit pages, and operating system. The Site uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and to improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited. If you are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features. We do not override these settings or options.

How We Use Your Information

1. Send you requested information
2. Respond to customer service requests
3. Send you a newsletter or other marketing communications
4. Respond to your questions and concerns
5. Improve our website and marketing efforts and otherwise assess the needs of
our business
6. Conduct research and analysis to help develop better products

How We May Share Your Information

We may share information collected through the Site with our subsidiaries, affiliated companies and business partners for the purpose of providing you with the products and services you seek from the Site. Furthermore, in order to provide you with a better customer experience, we may share information with service providers, subcontractors, and business partners who have been retained to perform business functions on our behalf or to provide services to us. These services include :
  •  Order fulfillment and delivery
  •  Customer service and support
  •  Email service delivery
  • Advertising, marketing, surveys, and promotions, including partnerships and
  • collaborations with other companies whose products or services we think you might enjoy
  • Information technology and office services, including software and website development, website hosting, management and evaluation, and data processing, exchange, and cross-referencing
  • Payment processing services, fraud protection, and credit risk reduction
  • Legal, accounting, audit and other professional service providers
In addition, by submitting your personal information on our Site, you are hereby granting permission and making an “inquiry” to us, our affiliated entities, third party marketing partners/vendors to be contacted. You are also consenting to receive telephone calls for a limited period from our affiliates, and partners/vendors, even if the telephone number you submitted appears on any state and/or federal Do Not Call list, because your inquiry serves as an exception to state and/or federal Do Not Call requirements.

We reserve the right to disclose your personal information as required by law such as to comply with a subpoena or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; if our company is involved in a merger, acquisition, or sale of all or a portion of its assets.

How You Manage Your Personal Information

You may use the Site without providing any personal identifiable information. If you have created an account on the Site and decide to delete it, you may do so by emailingcontact@philia.com.co
I
f you do not wish to receive marketing information from us, you may follow the
unsubscribe instructions included in the emails you receive or contact contact@philia.com.co 
Philia will continue to send you non-promotional, service emails in regards to your
account, such as: order issues, billing and payment information, and other emails
relating to your account, orders and/or your use of the Site.

At your request, Philia will confirm what personal identifiable information we collect or store about you. You may correct, update and/or remove such information. You may also request that we stop using or sharing your personal identifiable information. You may contact Philia for any of the foregoing by emailingcontact@philia.com.co
Philia may retain records of your personal identifiable information for a period of time.
This is to allow us to follow-up on a request pertaining to your order history, resolve a dispute or for similar reasons or in order to comply with applicable federal, state, or local law. In addition, some personal information may also continue to be stored on backup files for financial, legal, or technical reasons.

How We Protect Your Personal Information

The security of your personally identifiable information is important to us and we are committed to handling such information carefully. We encrypt your personally
identifiable information when it is sent over the Internet. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
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